Frequently Asked Questions

How do I know if my windshield can be repaired?

If your windshield damage is smaller than the size of a dollar bill, we may be able to repair it.

What is the difference between OEM and OEE auto glass?

Original Equipment Manufacturer (OEM) auto glass is made by the same manufacturer as your original glass. Original Equipment Equivalent (OEE) auto glass is made to the same standards, but by a different manufacturer. Our customers can choose OEM or OEE prior to service.

Our auto glass meets or exceeds all federal, industry and safety standards, and we engage in some of the most rigorous product testing in the industry.

Will you replace the stickers on my windshield?

Yes, if possible. We will remove inspection stickers and other items affixed to your windshield and, if permitted by law, re-apply to the new windshield.

Some states do not allow the inspection sticker to be re-applied to the new windshield and require that you purchase a new sticker within 3-5 days after a windshield replacement. Check with your state licensing agency for additional information on required inspections and stickers.

How long will my auto glass repair or replacement take?

In many cases, windshield repairs can be performed in 30 minutes or less. Windshield replacements will often take 60 minutes or less; however, we recommend that you do not drive the vehicle for at least one hour after service is completed.

How long will it be before I can safely drive my vehicle?

You can usually drive away one hour after a windshield replacement, or immediately after a repair or side window replacement.

Our technicians use the best materials, including the industry’s first adhesive with a one-hour drive-away time for windshield installations. The technician will advise you if any additional time is required.

Can you guarantee that the chip or crack will be invisible after the repair has been completed?

No. A windshield chip or crack repair is used to prevent further damage to your glass and to restore the structural integrity of the vehicle. While each incident of damage is unique, with most successful repairs, a slight blemish or imperfection where the impact occurred is normal. In most cases, you should expect the cosmetic appearance of the repair to show some improvement as compared to the damage prior to the repair.

Can you guarantee that a chip or crack that can be repaired will not become larger during the repair process?

No. In some cases, through no fault of the repair technician, the attempt to repair a windshield can result in the chip or crack becoming larger. However, we can guarantee that upon completion of a successful repair, the chip or crack will not crack further and that the repair will pass any state vehicle inspection, or we will credit the cost of the repair toward a replacement.

In the very rare event that this occurs, we will credit the cost of the repair either toward a new windshield or, in the event of insurance work, back to the insurance company. Read our windshield repair limited warranty for more details.

How can I get more information?

Please visit our services page and our why At Home Auto Glass page to learn more about us. For more information please contact us.

How do I submit an insurance claim?

Please visit our submit an insurance claim page to submit your claim.

What does my quote include?

Your auto glass quote includes the cost of the glass and labor. Local and state taxes, as well as any required moldings or fees, may be an additional charge. The technician will notify you of any additional charges before starting the work.

Will you re-tint my windows if they were tinted previously?

Yes – we will ensure that your glass returns to the condition it was in before it was compromised.

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